There was an error connecting to VMware vSphere Update Manager fault.hostNotReachable.summary

A customer of mine could not use VMware vSphere Update Manager after some changes in the Active Directory.

They could not enable the vSphere Update Manager plug-in. The icon of VUM disappeared.

vum-error

I solved this by doing the steps below:

  • Navigate to the folder: C:Program Files (x86)VMwareInfrastructureUpdate Manager
  • Open with notepad the file vci-integrity.xml and search for the parameter <vpxdLocation>, and make sure the address listed here is the IP-address of the vCenter Server.
  • Save the vci-integrity.xml file
  • Now restart the “VMware vSphere Update Manager Service” service

For some reason an old IP-address was listed although the customer stated the IP-address was not changed.

 

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