BSOD and kernel panic in virtual machines running vSphere or Hyper-V on Intel E5-v2 & E7-v2 CPUs

There is a serious issue with virtual machines running on vSphere or Hyper-V on hosts with Intel’s Ivy Bridge, Ivy Town, and Haswell processors (E5 v2/v3 and E7 v2/v3).

Virtual machine might randomly crash showing a Blue Screen of Death BSOD (Windows clients and Windows Server) or a kernel panic for Linux systems.

This issue occors on  Intel Xeon E5-2400v2, Intel Xeon E5-2600v2, Xeon E5-4600 v2, Intel Xeon E7-4800 v2, or Intel Xeon E7-8800 v2 Processors.

This issue does NOT affect servers configured with Intel Xeon E5-2400 series, Intel Xeon E5-2600 series, or Intel Xeon E5-4600 series processors. 

Microsoft reported this issue in this blog.

Microsoft provides a microcode update for Intel processors in Windows Server 2012 R2, Windows Server 2012 and Windows Server 2008 R2 Service Pack 1 (SP1). This update improves the reliability of x64-based versions of Windows Server that use certain Intel processors. A hotfix for Windows Server 2008 R2 SP1 will be available in September, 2014.

Download the update here.

 

VMware reports the issue on this KB. Advised solution is to update the BIOS. When no BIOS update is available  change the virtual machine’s MMU mode on the affected host to Software. Instructions on changing the  virtual machine monitor mode (1036775) as described  here.

Taken from the HP site:

Intel has identified a processor issue where Virtual Machines (VMs) running on VMware ESX 5.x or Microsoft Hyper-V may experience a Blue Screen of Death (BSOD) in a Windows virtual machine or a kernel panic in a Linux virtual machine when using VMware ESX 5.x or Microsoft Hyper-V. This issue affects Intel Xeon E5-2400 series v2, Intel Xeon E5-2600 series v2, Intel Xeon E5-4600 series v2, Intel Xeon E7-4800 series v2, and Intel Xeon E7-8800 series v2 processors.

Intel has released an updated microcode for impacted processors that addresses this issue. Updated revisions of HP ProLiant System ROMs for impacted servers include this microcode. This issue is NOT unique to HP ProLiant servers and could impact any system utilizing affected processors if the updated microcode is not utilized.

This issue does NOT affect servers configured with Intel Xeon E5-2400 series, Intel Xeon E5-2600 series, or Intel Xeon E5-4600 series processors.

Dell has an update available here.

Someone experienced this issue on HP DL380 Gen8 servers. Update of the BIOS resolved the issue.

ICT-Freak.nl has a blogpost on this issue.

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